1993 Jeep Cherokee

SYMPTOM CHECK LIST WORKSHEETS

* PLEASE READ THIS FIRST *

NOTE: This article is intended for general information purposes only. It does not apply specifically to one make or model.

PURPOSE

Why Use the Symptom Check List Worksheets?

One of the most difficult and critical lines of communication is between the service customer and the technician. The clearer the technician understands the customers concerns, the more likely the problem will be "fixed right the first time".

The Symptom Check List Worksheets in this article are designed to improve this communication. When used consistently, they can be helpful in reducing shop comebacks, increasing technician productivity, and producing satisfied customers. They also provide other benefits:

  1. Reduce "No Trouble Found" problems

  2. Increase customer involvement

  3. Customer perceive that "they really care and listen"

  4. Save time during peak write-up periods

  5. Reduce recontacting customers for additional information

  6. Improve night drop information

  7. Insure all the right questions are asked at write-up

Making the Worksheets a Part of Your Normal Routine The following information contains ideas that may be helpful in forming habits that promote daily use of the Symptom Check Lists:

  1. HAVE THE SERVICE ADVISER FILL OUT THE FORM(S) WITH THE
    CUSTOMER WHENEVER POSSIBLE.

  2. Place them in your night drop for the customer to fill out,
    along with an instruction sheet to help them understand what
    to do.

  3. Hand out the worksheets to customers while they wait in line
    during the peak morning rush and ask them to fill it out. It
    will save time for all concerned and improve the quality of
    information received from the customer.

  4. Make sure it is attached to the hard copy when it goes to the
    technician.

  5. Place a copy with the final repair papers and review it with
    the customer at delivery.

  6. Put a new worksheet in the glovebox of all departing
    customers.

  7. Require that you personally see a copy of all worksheets
    filled out for shop comebacks.

  8. Hold a shop meeting to get employee buy-in and their ideas on
    how to make it effective in your shop.

There are many other ways to utilize the concept, but as with every other idea, successful implementation depends on employee involvement and buy-in.

SYMPTOM CHECK LIST WORKSHEETS

CONDENSED VERSION - ALL ON ONE PAGE

NOTE: Have the service adviser fill out this form with the customer

whenever possible.

DRIVEABILITY WORKSHEET

{ To Be Filled Out By Vehicle Owner |

Name:. Model:.

Year:.

Date:.

Engine:.

Make:.

Mileage:.

MULT CHARACTERISTICS - SYMPTOMS - MSCRIPTION OF PROBLEM I FkM Chxk All That Apply In All Cat.gort.1)

Starting Problems

□ Will Not Crank

□ Cranks, But Wont Start

D Starts, But Takes A Long Time

Engine Quits/ Running Problems

Quits: □ Right After Starting □ When Put Into Gear Q Right After Vehicle Comes To A Stop

During Steady Speed Driving □ While Idling □ During Acceleration П When Parking

Poor Idling Condition!

Idle Speed: □ Is Too Slow At All Times □ Is Too Slow With A/C On Q Is Too Fast

□ Is Rough Or Uneven □ Fluctuates Up and Down

Poor Running Conditions

  1. Runs Rough Q Lacks Power Q Hesitates Or Stumbles On Acceleration □ Bucks and Jerks

  2. Engine Knocks, Pings, Rattles Q Backfires П Poor Fuel Economy □ Misfires or Cuts Out
    G Surges and/or Chuggles □ Dieseling or Run-On □ Engine Light Always On

G Engine Light On Sometimes G Fuel, Gas, or Sulfur Smell

Auto. Transmission Problems

G Improper Shifting [ early/late | D Changes Gear Randomly On Its Own

G Vehicle Does Not Move When In Gear

Poor Handling

G Pulls To One Side

G Hard Steering G Vehicle Shakes and/or Vibrates While Moving

Noise Problems

Explain:

Odor Problems

Explain:

Problem Frequency

G Always

G Often

G Occasionally

Usually Occurs

G Morning

G Afternoon

G Anytime

Engine Temp.

G Cold

□ Wai

GHot

Vehicle Speed

QLow

Q Cruising

High

Driving Conditions During Occurrence

G Short - Less Than 2 Miles G 2-10 Miles Q Long - More Than 10 Miles

G Stop & Go G While Turning G While Braking

G At Gear Engagement G With A/C Operating G With Headlights On

G During Acceleration □ During Deceleration G Mostly Downhill

G Mostly Uphill Q Mostly level G Mostly Curvy G Rough Road

Driving Habits

G Drive Hard Before Engine Is Warmed Q Allow Engine To Warm
G Mostly City Driving Q Highway Q Park Vehicle Inside Q Outside
Drive Per Day: G Less Than 10 Miles П 10-50 G More Than 50
Fuel Octane: G87 G 89 О 91 G More Than 91
Brand:

G Gasohol

G Propane Conversion

Outside Weather

О Cold GWarm GHot G Wet/Rainy

G Snow/Hail G Dust/Dirt Q Dry G Humid

G Fog

Fig. 1: Entire Vehicle - Symptom Check List For Customer

FULL VERSION - ALL ON FOUR PAGES

NOTE: Have the service adviser fill out these forms with the

customer whenever possible.

Dear Valued Customer:

Our goal is to fix your problem correctly and gat you back on the road as soon as possible in the unlikely event you experierce a prob­lem with your vehicle. Help us identify the exact nature of the concern by taking a few moments to complete the appropriate section of this diagnostic worksheet. Thank you.

CUSTOMER NAME:

PHONE NO.:

REPAIR ORDER NO.:

DIAGNOSTIC WORKSHEET

DRIVEABILITY - ENGINE - AUTOMATIC TRANSMISSION

OPERATING CONDITIONS (CHECK ALL THAT APPLY)

HOW OFTEN DOES IT OCCUR? (Engine and/or Transmission)


  1. Other (explain):

  2. Just started D Getting better □ Getting worse
    П Since new

WHEN DOES IT OCCUR? (Engine and/or Transmission) When Engine Temperature is:

Cold □ Warm □ Hot
П All the time П Only during warmup


SYMPTOM (CHECK ALL THAT APPLY) ENGINE

D "Service Engine SoonTMalfunetion Indicator Light" on

  1. Hard start/no start (cranks OK)

  2. Wont crank
    П Engine stalls
    D Engine miss

Г2 Miss while driving

D Hesitates, stumbles or sags

  1. Hough idle

  2. Idle is too high D Idle is too low

  3. Poor power/performance

D Surge or chuggle, buck - jerk - skip

Poor gas mileage □ Highway □ City
О Pings, detonates

CJ Suphur, rotten egg odor

D Backiires (popping noise) ■ underhood/tailpipe

Exhaust smoke □ Increased oil consumption
С? Runs on after key is turned off

П Speed fluctuates without moving accelerator

П Engine noise (explain):

П Always П Few seconds
D Few hours О Few days
Few months □ Variable
D Every to

Weather Conditions:

D Very cold - below 0 degrees F

  1. Cool - 32 to 60 degrees F
    D Hot - Above 80 degrees F
    С Raining П Dry

  2. Snow/ice □ Wet roads

П Few minutes

miles

  1. Few weeks

  2. Only during event
    О Unknown

  1. Cold - О to 32 degrees F
    D Warm-60 to 80 degrees F

  2. Any environment

  3. Humid

  4. Other (explain below)

D Down

(whine, rattle, groan, clunk, etc )

□ Other:

TRANSMISSION

D Does not shift properly D Hard shift

D Will not shift □ Up

□ Will not shift into overdrive

О Engine starts in other than "P" or "N"

□ Noise (describe):

(whine, rattle, groan, clunk, buzz, etc.) П Shifts into gear too early

О Overdrive doesnt work with speed control, but is otherwise OK
О Highway speed - shudder, surge, etc
□ Other

EXPLAIN:

Driving Conditions:

D Light throttle □ Medium throttle □ Hard throttle

  1. Starting □ At idle □ Decelerating

  2. Over bumps □ When shifting D While turning
    П Cruising steady at MPH □ While braking

  3. Anytime □ Uphill □ Downhill

П Highway D City/town П Stop and go

□ Between MPH and MPH

Only wi1h A/C Dr Defrust on

What Brand?

What Type of Fuel?

П Regular UL П Mid range UL D Premium Unleaded

□ Gasohol □ Ethanol □ Methanol

П Diesel #1 П Diesel #2 D Various brands

When Gear Selector is in

  1. Park/Neutral □ Reverse □ Overdrive

  2. Drive/3 □ Drive/2 □ Drive/1

Between Gears:

  1. Park to R or D

  2. Second/Third

Rev/Drive □ First/Second П Third/Overdrive

Fig. 2: Symptom Check List - Page 1

50(115061

BRAKES - STEERING - SUSPENSION

SYMPTOM

□ Vehicle pulls right - When ED Vehicle pulls left - When

  1. Steering wheel vibrates at MPH

  2. Excessive play in steering

П Erratic steering when braking

ED Poor steering wheel return after cornering

  1. Suspension bottoms out
    CD Leans or sways in corners

  2. Brake light on

ED Traction control light on П Uneven tire wear

О Sits uneven D "Dog" tracks

  1. ABS light on

  2. Soft ride

Wanders

Hard to steer

□ Effort

П Steering wheel off center

Shimmy/vibration (check box below for location)

D Front D Rear □ Dont know

□ Seat □ Floor □ Other

Brake pedal

□ Pulses

□ Noise

WHEN DOES IT OCCUR?

□ Cold days □ Hot days

EH Parking manuevers ГЛ At road speed

Squeaks □ Hard П Mushy П Excessive travel

П Intermittent

□ Wet/rain ED Accelerating

□ All the time ED Decelerating

EXPLAIN:

SQUEAK - RATTLE - NOISE CONDITIONS

AREA OF NOISE

  1. Engine Compartment □ Left □ Right □ Center

  2. Front Suspension □ Left □ Right □ Center

  3. Rear Suspension □ Left □ Right □ Center
    ED Passenger Compartment ED Left ED Right ED Center

  4. Instrument Panel D Left □ Right □ Center
    D Doors D Left D Right D Center
    П Rear seat area □ Console П Other

  1. Dont know

  2. Dont know
    С? Dont know

  3. Dont know

  4. Dont know

  5. Dont know

□ Whine

NOISE SOUNDS LIKE

  1. Knocks □ Hard metal □ Light metal □ Roars

  2. Squeaks □ Rattles □ Scraping □ Other

HOW OFTEN DOES IT OCCUR?

Continuous □ Often □ Intermittent □ Just started

□ Ticking

□ Since new

WHEN DOES IT OCCUR?

  1. All the time

  2. Hard throttle

  3. Hot days

  4. Heavy bumps

  1. Speed □ RPM □ Only moving

  2. Light throttle □ Decelerate □ Steady speed

ED Cold days ED Humid or rainy CD Temperature

ED Light bumps ED Smooth pavement

ED On turns П Idle in gear

□ Braking

П Idle out of gear

EXPLAIN:

CUSTOMER NAME:

PHONE NO.:

REPAIR ORDER NO:

SHOP USE ONLY: VIN#:

MILES:

TECHNICIAN:

ADVISOR#:

50H15062

Fig. 3: Symptom Check List - Page 2

AIR CONDITIONING - HEATER - VENTILATION

SYSTEM OR AREA AFFECTED



Lj Air conditioner

□ Heater □ Defroster

□ Vent □ Bi-Level

□ Fan/blower

□ Max A/C

□ Automatic Temperature Control

Mix/blend П Economy

Пап

SYMPTOM

О Does not work

□ Blows wrong temperature air

О No air comes out of vents

С? Rapid cycling

D Noisy (explain)

□ Broken □ Odor

D Air comes from wrong outlets

П Blows fuse

□ Leaks

П Insufficient heat or cool

П Other (explain below)

WHEN DOES IT OCCUR?

П All the time П Hot

П When change controls only

EXPLAIN:

П Cold П Intermittent

□ Other (explain below)

П Right alter startup

П Fan blower speed High / Med / Low

ELECTRICAL - RADIO - TAPE/CD PLAYER

SYMPTOM - MUSIC SYSTEM

П Does not work П Noisy

П Controls do not work

П Static

П Blows fuse

П Wont load П Wont eject П Poor reception П Other (explain below)

П Radio or player controls

SYSTEM AFFECTED

П Radio only П Tape player П Speakers П Antenna

DAM □ FM

П CD player П Whole system

П Front П Rear

П Clock

П FM stereo LJ Graphic equalizer

П Steering wheel buttons П Phone

Left П Right

П Rear seat controls

ALL OTHER ELECTRICAL ITEMS OR ACCESSORIES

Please list the complaint accessory or item and check any applicable symptom(s) from the list that follows:

П Inoperable П Noisy П No control П Erratic

П Check light on or flashing П Works improperly (explain below)

П Blows fuse П Intermittent П Related syslem affected (explain below)

П Inoperable П Noisy П No control П Erratic

П Check light on or flashing П Works improperly (explain below)

П Blows fuse П Intermittent П Related system affected (explain beiow)

WHEN DOES IT OCCUR?

П Inoperable D Noisy П No control П Erratic

П Check light on or flashing П Works improperly (explain below)

П Blows fuse П Intermittent О Related system affected (explain below)

  1. All the time □ Hot □ Cold

  2. Intermittent П After runs for minutes

П Other (explain below)

  1. Just after starting - malfunctions for a while

  2. Rough roads or bumps only

EXPLAIN:.

CUSTOMER NAME:

SHOP USE ONLY:

VIN#: MILES:

50T15063

Fig. 4: Symptom Check List - Page 3

PHONE NO.:

TECHNICIAN:

REPAIR ORDER NO:

ADVISOR*:

WATER LEAK - WINDNOISE

WATER LEAK Leak Occurs When?

  1. Setting level □ Any time it rains

  2. Back lower than front (facing uphill)

Location of Leak (where water appears):

  1. LF Door □ RF Door
    П LF window L~H RF window

  2. Under instrument panel

WINDNOISE: Location:

LF Door □ RF Door
D LF window П RF window
П Under instrument panel

О While driving in the rain L~H Car wash only

П Front lower than back (facing downhill)

  1. LR Door □ RR Door □ Windshield □ Rear window

  2. LR window □ RR window □ Side door □ ЗипгоогЯ-Тор

□ Rear door/rear hatch

  1. LR Door □ RR Door □ Windshield □ Rear window

  2. LR window □ RR window □ Side door □ Sunroof/T-Top

П Rear door/rear hatch

EXPLAIN:

MANUAL TRANSMISSION - CLUTCH

□ Slips

[U Odor present

□ Squealing sound

SYMPTOM - MANUAL GEAR SHIFT

D Hard to shift D Doesnt shift

IZ1 Grinds going into gear

IZ1 Noisy when in gear or neutral _

□ Slips/pops out of gear

П Noise (describe):

SYMPTOM - CLUTCH

D Hard to push □ Fail to release

□ Noise when pressing pedal down (describe): .

П Chattering (grabbing) CD Pedal stays on the floor

Cold

D Accelerating

D Upshift light stays on

□ Upshift light doesnt light

WHEN DOES IT OCCUR?

  1. All the time □ Light load

  2. Heavy load

WHEN DOES IT OCCUR? When Engine Temperature is:

DHot

□ Decelerating

EXPLAIN:

COMMENTS:

CUSTOMER NAME:

SHOP USE ONLY: VIN#:

MILES:

PHONE NO.:

TECHNICIAN:

REPAIR ORDER NO: ADVISOR*:

50.115064

Fig. 5: Symptom Check List - Page 4

INDIVIDUAL SYSTEM-BASED CHECK LISTS

NOTE: Have the service adviser fill out these forms with the customer whenever possible.

DRIVEABILITY - ENGINE - AUTOMATIC TRANSMISSION

ED Idle is too low

SYMPTOM (CHECK ALL THAT APPLY) ENGINE

  1. "Service Engine SoonVMalfunction Indicator Light" on
    D Hard siart/no start (cranks OK)

  2. Wont crank
    CD Engine stalls
    П Engine miss

D Miss while driving

D Miss while driving

CD Hesitates, stumbles or sags

□ Rh idl

□ Rough idle

D Idle is too high

  1. □ City

    Poor power/performance

  2. Surge or chuggle, buck - jerk - skip
    D Poor gas mileage □ Highway
    ED Ping, detonates

ED Sulphur/rotten egg odor

ED Backfires (popping noise) - underhood/tailpipe

ED Exhaust smoke ED Increased oil consumption

D Runs on after key is turned off

□ Speed fluctuates without moving accelerator

ED Engine noise (explain):

OPERATING CONDITIONS (CHECK ALL THAT APPLY) HOW OFTEN DOES IT OCCUR? (Engine &/orTransmission)

ED Few minutes ED Few weeks CD Only during event miles CD Unknown

ED Always ED Few Seconds

П Few hours ED Few days

П Getting worse

  1. Few months ED Variable

  2. Every to

  3. Other (explain):

  4. Just started ED Getting better
    ED Since new

WHEN DOES IT OCCUR? (Engine and/or Transmission) When Engine Temperature is:

□ Cold ED Warm D Hot

ED All the time CD Only during warmup

Weather Conditions:

  1. Cold-0 to 32° F

  2. Warm - 60 to 80°F

  3. Any environment

  4. Humid

  1. Very cold - below 0°F

  2. Cool - 32 to 60-F

  3. Hot - above 80°F

D Raining ED Dry

  1. Snow/Ice □ Wet roads

  2. Other (explain):

(whine, rattle, groan, clunk, etc.)

□ OthEr:.

TRANSMISSION

П Does not shift properly ED Hard shift

□ Will not shift □ Up □ Down

CD Will not shift into overdrive

CD Engine starts in other than "P" or "N"

ED Noise [describe):

Driving Conditions:

  1. Light throttle ED Medium throttle □ Hard throttle

  2. Starting D At idle D Decelerating
    П Over bumps П When shifting CD While turning

  3. Cruising - steady at MPH ED While braking
    ED Anytime □ Uphill ED Downhill

D Highway CD City/town CD Stop and go

ED Between MPH and MPH

□ Only with A/C or Defrost on

What Type of Fuel?

What Brand?

D Regular UL

  1. Gasohol

  2. Diesel #1

(whine, rattle, groan, clunk, buzz, etc.) П Shifts into next gear too early ED Overdrive doesnt work with speed control, but is

otherwise OK

О Highway speed - shudder, surge, etc.
□ Other:

EXPLAIN:

ED Midrange UL П Elhanol □ Diesel #2

When Gear Selector is in:

ED Reverse ED Drive/2

ED Park/Neutral ED Drive/3

Between Gears:

ED Premium JL

□ Methanol

D Various brands

□ Overdrive ED Drive/1

ED Park to R or D □ Reverse/Drive □ First/Second

ED Second/Third ED Third/Overdrive

REPAIR ORDER NO:

ADVISOR#:


CUSTOMER NAME:

SHOP USE ONLY: VIN#: 50HI50S4

Fig. 6: Engine Driveability

PHONE NO.:
MILES: TECHNICIAN:

& Automatic Transmission

BRAKES - STEERING - SUSPENSION

SYMPTOM

  1. Vehicle pulls right - When

  2. Vehicle pulls left - When

П Steering wheel vibrates at MPH

П Excessive play in steering

О Erratic steering when braking

П Poor steering wheel return after cornering

О Suspension bottoms out П Leans or sways in corners □ Brake light on П Traction control light on П Uneven tire wear

П Sits uneven

  1. "Dog" tracks

  2. ABS light on

  3. Soft ride

Wanders

Hard to steer

D Effort

П Steering wheel off center

Shimmy/vibration (check box below for location)

D Front Hear □ Dont know

□ Seat □ Floor D Other

Brake pedal

□ Pulses

□ Noise

WHEN DOES IT OCCUR?

□ Cold days D Hot days

П Parking manuevers □ At road speed

EXPLAIN:

  1. Squeaks □ Hard

  2. Wetfrain

П Accelerating

□ Mushy

□ All the time D Decelerating

П Excessive travel П Intermittent

CUSTOMER NAME:

PHONE NO.:

REPAIR ORDER NO:

SHOP USE ONLY: VIN#:

MILES:

TECHNICIAN:

ADVISOR*:

50С15П59

Fig. 7: Brakes, Steering, & Suspension

AIR CONDITIONING - HEATER - VENTILATION

SYSTEM OR AREA AFFECTED

  1. Vent

  2. Mix/blend

  1. Air conditioner

  2. Max A/C

SYMPTOM

  1. Does not work
    D Noisy (explain)

  2. Leaks

□ Heater □ Defroster

1Z1 Automatic Temperature Control

D Blows wrong temperature air

  1. Broken □ Odor

  2. Insufficient heat or cool

□ Bi-Level Q Economy

D No air comes out of vents D Air comes from wrong outlets □ Other (explain below)

□ Fan/blower

Паи

LD Rapid cycling П Blows fuse

WHEN DOES IT OCCUR?

□ All the time □ Hot

С? When change controls only

□ Cold □ Intermittent

D Other (explain below)

□ Right after startup

П Fan blower speed High / Med / Low

EXPLAIN:.

CUSTOMER NAME:

PHONE NO.:

REPAIR ORDER NO:

SHOP USE ONLY: VIN#:

MILES:

TECHNICIAN:

ADVISOR»:

50.415057

Fig. 8: Air Conditioning, Heater & Ventilation

ELECTRICAL - RADIO - TAPE/CD PLAYER

SYMPTOM - MUSIC SYSTEM

□ Does not work □ Noisy □ Static

П Controls do not work □ Blows fuse

П Wont load О Wont eject CD Poor reception П Other (explain below)

AM □ FM

П CD player П Whole system

□ Front □ Rear

Clock


SYSTEM AFFECTED

П Radio only П Tape player О Speakers П Antenna

[H FM stereo С Graphic equalizer

П Steering wheel buttons СП Phone

□ Left □ Right

П Rear seat controls

П Radio or player controls

ALL OTHER ELECTRICAL ITEMS OR ACCESSORIES

Please list the complaint accessory or item and check any applicable symptom(s) from the list that follows:

Inoperable D Noisy П No control П Erratic

Check light on or flashing П Works improperly (explain below)

D Blows fuse П Intermittent D Related system affected (explain below)

□ Inoperable П Noisy П No control П Erratic

Check light on or flashing П Works improperly (explain below)

П Blows fuse П Intermittent П Related system affected (explain below)

WHEN DOES IT OCCUR?

Inoperable П Noisy П No control П Erratic

П Check light on or flashing П Works improperly (explain below)

П Blows fuse П Intermittent П Related system affected (explain below)

□ All the time D Hot □ Cold

П Intermittent П After runs for minutes

□ Other (explain below)

EXPLAIN:

D Just after starting - malfunctions for a while D Rough roads or bumps only

CUSTOMER NAME:

SHOP USE ONLY:

VIN#:

MILES:

PHONE NO.:

TECHNICIAN:

REPAIR ORDER NO:

ADVISOR»:

50B15058

Fig. 9: Electrical, Radio & Tape/CD Player

MANUAL TRANSMISSION - CLUTCH

□ Slips

П Odor present

П Squealing sound

□ Cold

П Accelerating

SYMPTOM - MANUAL GEAR SHIFT

Hard to shift □ Doesnt shift
П Grinds going into gear

П Noisy when in gear or neutral _

П Slips/pops out of gear

□ Noise (describe):

П Upshift light stays on III Upshift light doesnt light

WHEN DOES IT OCCUR?

□ All the time D Light load

П Heavy load

SYMPTOM - CLUTCH

С? Hard to push П Fail to release

П Noise when pressing pedal down (describe):

EH Chattering (grabbing) □ Pedal stays on the floor

WHEN DOES IT OCCUR? When Engine Temperature is:

DHot

П Decelerating

EXPLAIN:

CUSTOMER NAME:

PHONE NO.:

REPAIR ORDER NO:

SHOP USE ONLY: VIN#:

MILES:

TECHNICIAN:

ADVISOR*:

50.115056

Fig. 10: Manual Transmission & Clutch

SQUEAK - RATTLE - NOISE CONDITIONS

  1. Dont know

  2. Dont know

  3. Dont know

  4. Dont know

  5. Don t know

  6. Don t know


□ Since new


  1. Braking

  2. Idle out of gear


  1. On turns

  2. Idle in gear

AREA OF NOISE

  1. Left

  2. Left

  3. Left

  4. Left

  5. Left

  6. Left

  7. Console

  1. Right

  2. Right

  3. Right

  4. Right

  5. Right

  6. Right

  7. Other

  1. Center

  2. Center

  3. Center

  4. Center

  5. Center

  6. Center

  1. Engine Compartment

  2. Front Suspension

  3. Rear Suspension

  4. Passenger Compartment

  5. Instrument Panel

  6. Doors

  7. Rear seat area

NOISE SOUNDS LIKE

  1. Light metal

  2. Scraping

  3. Intermittent

  1. Roars □ Ticking □ Whine

  2. Other

  1. Knocks □ Hard metal

  2. Squeaks □ Rattles

HOW OFTEN DOES IT OCCUR?

□ Just started

□ Continuous □ Often

WHEN DOES IT OCCUR?

  1. All the time □ Speed □ RPM □ Only moving

  2. Hard throttle □ Light throttle □ Decelerate □ Steady speed

П Hot days □ Cold days □ Humid or rainy □ Temperature

П Heavy bumps □ Light bumps □ Smooth pavement

EXPLAIN:

CUSTOMER NAME:

SHOP USE ONLY:

V1N#:

MILES:

PHONE NO.:

TECHNICIAN:

REPAIR ORDER NO:

ADVISOR*:

50F15060

Fig. 11: Squeak, Rattle, & Noise Conditions

WATER LEAK - WINDNOISE

WATER LEAK Leak Occurs When?

  1. Setting level □ Any time it rains

  2. Back lower than front (facing uphill)

Location of Leak (where water appears):

  1. LF Door □ RF Door

  2. LF window □ RF window

  3. Under instrument panel

  1. While driving in the rain □ Car wash only

  2. Front lower than back (facing downhill)

  1. LR Door □ RR Door □ Windshield □ Rear window

  2. LR window □ RR window □ Side door □ Sunroof/T-Top

□ Rear door/rear hatch

  1. RF Door

  2. RF window

WINDNOISE: Location:

  1. LF Door
    П LF window

  2. Under instrument panel

EXPLAIN:

  1. LR Door □ RR Door □ Windshield □ Rear window

  2. LR window □ RR window □ Side door □ Эипгоо(Я-Тор

□ Rear door/rear hatch

CUSTOMER NAME:

SHOP USE ONLY: VIN#:

MILES:

PHONE NO.:

TECHNICIAN:

REPAIR ORDER NO:

ADVISOR*:

50TI5055

Fig. 12: Water Leak & Wind Noise